What does the validation process look like?
A transaction is first recorded as 'open' or 'pending' at purchase. After the return period and a check on payment and fraud, you approve or reject the transaction.
Only after approval does the commission become final and is it included in that period's payout.
Reasons to reject
The most common reasons are returns and cancellations, failed or reversed payments, fraud and the use of non-permitted voucher codes.
Orders outside the programme terms, such as wholesale orders or staff discounts, are typically rejected as well.
What is a reasonable validation period?
The guideline is your legal return period plus processing time; in practice 30 to 60 days. Anything longer frustrates publishers and costs you your best partners.
Fix the period in your programme terms and validate monthly at a set moment, so publishers know where they stand.
Why speed and explanation matter
Publishers plan their income on approved commissions. Slow or opaque validation erodes trust and with it your promotional placements.
Always include a reason code when rejecting. DIKKE KASSA manages this process per country, including local differences in return rights and payment methods.